Training Outline

The administrative assistant is a professional who provide valuable support to executives, managers, and teams across various industries. They are responsible for managing administrative tasks, coordinating schedules, organizing meetings, handling correspondence, and ensuring the efficient operation of an office or department. Their contributions are essential for maintaining productivity and facilitating the success of an organization.

While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on job satisfaction is our relationship with others.  This two-day ‘skills for the administration assistant’ workshop is designed for those who work in support positions, to help them improve their everyday performance in an office environment. The two days will help you improve your communications skills, make a good first impression, and develop personal management skills.

Learning Objectives

• Understand the importance of professional presence on the job.
• Learn how to self-manage to become more effective and efficient.
• Improve your communications skills, including listening, questioning, and being more assertive.
• Increase your effectiveness in recognizing and managing conflict and dealing with difficult people.